Refund policy

Unique Bazar – Returns, Refunds & Damage Policy

1. Our Policy — No Returns, No Refunds

At Unique Bazar, all sales are final. We do not offer returns or refunds once an order has been placed and dispatched.

We strongly encourage all customers—especially resellers, retailers, and dropshippers—to carefully review product descriptions, images, specifications, and quantities before placing an order.

2. Damaged, Missing, or Incorrect Items

We take great care in packing every order before dispatch. However, if you experience an issue with your order, the resolution process depends on the nature of the problem.

A. Damage During Transit (Courier Damage)

If your parcel or product has been damaged during transportation by the courier, Unique Bazar is not responsible for the transit damage.

In such cases, we will provide you with the courier partner's details so you can raise a claim directly with the courier company, wherever applicable. We will cooperate by sharing the shipment information required for the claim process.

B. Damage Caused During Packing (Our Mistake)

If you believe the product was already damaged when packed and dispatched by Unique Bazar, you must provide a clear, continuous opening (unboxing) video.

The video must:

Start before opening the sealed parcel.
Clearly show the shipping label and package.
Record the entire opening process without cuts, pauses, or edits.
Clearly show the damaged product.

Without a complete opening video, we will not be able to verify or process any damage claim.

C. Wrong Item Received

If you receive a product that is different from what you ordered, you must also provide a complete, uninterrupted opening (unboxing) video.

The opening video is mandatory to verify that the incorrect item was received in the parcel.

Claims for incorrect items submitted without an opening video will not be accepted.

How to Report an Issue

If your order has a packing-related issue or you received the wrong item:

Record the complete opening video without any cuts or pauses.
Contact us within 4 hours of delivery via WhatsApp: +91 83680 58563.
Share:
- Order Number
- Name
- Delivery Address
- Opening Video
- Photos

Our team will review your request and respond within 2 business days.

3. Quality Assurance

All products undergo a basic quality inspection before dispatch to minimize packing errors and ensure they are shipped in acceptable condition.

4. Non-Returnable Situations

The following situations are not eligible for any claim, return, refund, or replacement:

Change of mind after purchase.
Product ordered by mistake.
Damage caused after delivery.
Transit damage (courier handling). Courier details will be shared for claim assistance where applicable.
Minor variations in color, shade, finish, or appearance from product images.
Damage claims without a complete opening video.
Wrong item claims without a complete opening video.
Claims submitted more than 24 hours after delivery.